User Guides

Merchant Facilitator

1. Name	Version	Added On	Status	Link	Description

1. Chargeback Handling Guide	1.0	09/12/13	Active	view	The purpose of this guide is to familiarize merchants with the process of chargebacks handling through analysis of the most typical scenarios. This guide will assist merchants with making proper decisions related to various chargeback cases.

2. Email Notifications Guide	1.1	01/27/16	Active	view	The purpose of this guide is to familiarize merchants with email notifications received after their requests for user interface or API access.

3. Terminal Diagnostics Guide	1.5	12/29/15	Active	view	The purpose of this guide is to familiarize merchants with troubleshooting of the issues related to the operation of a terminal.