Error Codes
Overview
In cases when a system error occurs, the gateway returns an exception.
As a transaction, for which an exception is received, does not go through the gateway's validation, it's not submitted to a processor either. For this reason, such transactions can be stored neither within the database nor in the list of transactions.
Every exception consists of the following elements:
1. failureCode is a unique identifier for exceptions, composed of two elements:
- a letter indicating a category of a code;
- a unique number (digit) indicating an error code.
Below, you can find a list of letters that determine an error categories:
2. failureMessage consists of the details of an exception that specify the reason why the transaction cannot be processed.
Below, you can find the structure of the failure message:
If needed, the structure of error messages can be modified at the service user level via the Response Msg Display Policy setting by removing or adding any of the options described above.
These exceptions are currently used within the gateway. In the previous versions of the application, as well as in the older logic, deprecated exceptions can still be present. For more information see Deprecated Codes.
As a transaction, for which an exception is received, does not go through the gateway's validation, it's not submitted to a processor either. For this reason, such transactions can be stored neither within the database nor in the list of transactions.
Every exception consists of the following elements:
1. failureCode is a unique identifier for exceptions, composed of two elements:
- a letter indicating a category of a code;
- a unique number (digit) indicating an error code.
Below, you can find a list of letters that determine an error categories:
| Error categories | Description |
|---|---|
| E (Connectivity Error) | occurs, when there is no connection with a server due to network connectivity issues. For example, the connection might time out due to a failure in the internet connection. |
| L (Login/Security Error) | occurs when a login attempt is unsuccessful or a user misses one or more privileges to be able to use API; |
| F (Formatting Error) | occurs when data provided by a submitter does not adhere to the formatting requirements. For example, a submitted value for phone field contains letters or a submitted value for amount field is negative; |
| V (Data Verification Error) | occurs when data provided by a submitter is well-formatted, but one or more values are not valid from the business context. For example, referenced merchant account does not exist or a specified transaction industry type has not been found within a list of the allowed values; |
| O (Configuration Error) | occurs when data provided by a submitter is well-formatted and valid, but specific settings required for a transaction to be processed are not configured correctly. For example, there are no pricing templates configured within specified portfolio while a merchant that is being created cannot be onboarded without these settings; |
| U (Unsupported Action Error) | occurs when data has been validated successfully and all required settings are configured, but specified operation/feature is not supported either by the gateway or a processor. For example, operation is not supported by an underlying processor or cashback is not supported for sale-info or credit-info operations; |
| S (System Error) | an internal system error occurred. Gateway support should be reached out; |
| Q (Security Error) | occurs when there is a possibility of a security breach or missed encoding; |
| W (Warning) | no error occurs. However, transaction processing did not go smoothly, and a warning has been received. To review the warning related to the transaction, see the system error log or a system audit notification is received by the gateway. |
2. failureMessage consists of the details of an exception that specify the reason why the transaction cannot be processed.
Below, you can find the structure of the failure message:
| Message | Description |
|---|---|
| User message | a message describing what caused the error, for example, zipCode is not well-formatted. |
| Developer message | a message containing a list of dynamic parameters included in the user message. Using these parameters, you can override user messages with your own custom error messages. See Processing Management Guide for more information. |
| Hint | a number, which refers to the additional information about an error, for example, Hint:1. If a hint is returned as a part of the failure message, you should refer to the description of the corresponding error in the section below. |
If needed, the structure of error messages can be modified at the service user level via the Response Msg Display Policy setting by removing or adding any of the options described above.
These exceptions are currently used within the gateway. In the previous versions of the application, as well as in the older logic, deprecated exceptions can still be present. For more information see Deprecated Codes.
| Code | User Message | Developer Message/Description |
|---|---|---|
| O21 | ConfigurationName is not configured for the referenced ReferenceName. |
object: ConfigurationName, reference: ReferenceName |
| O22 | The selected action is not allowed by ReferenceName settings. |
reference: ReferenceName |
| O24 | SettingName is not configured for the referenced ReferenceName. |
object: SettingName, reference: ReferenceName |
| O25 | ResourceName is missing or corrupt. |
object: ResourceName |
| O26 | ServiceName problem: ConfigurationName is missing or corrupt. |
object: ServiceName, ConfigurationName |
| Code | User Message | Developer Message/Description |
|---|---|---|
| E20 | Terminal is busy: transaction processing in progress. |
|
| E21 | Host unavailable. |
|
| E25 | Invalid response from ServiceName. |
object: ServiceName |
| Code | User Message | Developer Message/Description |
|---|---|---|
| F21 | FieldName is missing. |
field: FieldName |
| F22 | FieldName is not well-formatted. |
field: FieldName, value: FieldValue |
| F26 | FieldName length must be RelationName LengthNumber characters. |
field: FieldName, relation: RelationName, limit: LengthNumber, value: FieldValue |
| F27 | FieldName must be RelationName RangeNumber. |
field: FieldName, relation: RelationName, limit: RangeNumber, value: FieldValue |
| F28 | FieldName must contain at most SubrecordNumber subrecords. Invalid value: FieldValue. |
field: FieldName, limit: SubrecordNumber, value: FieldValue |
| F29 | The total of FieldName fields of ReferenceName records must be within a range from RangeFrom to RangeTo. |
field: FieldName, reference: ReferenceName, from: RangeFrom, to: RangeTo, value: FieldValue |
| F30 | File Attribute is invalid. |
File Attribute |
| Code | User Message | Developer Message/Description |
|---|---|---|
| L01 | Username or password is invalid. |
|
| L02 | Only one authentication session per human user is allowed. |
|
| L03 | Referenced account is locked due to LockReason. Contact support. |
object: LockReason |
| L04 | Processing of raw account data is not allowed through the specified endpoint for current user. |
|
| L05 | Current user is missing PrivilegeName privilege. |
object: PrivilegeName |
| L06 | Current user is missing PermissionName permission. |
object: PermissionName |
| L07 | User session expired due to inactivity or session timeout limit. |
|
| L08 | [AuthenticationName] is invalid. |
|
| L09 | Processing of RequestType is not allowed through the specified API end-point. |
operation: RequestType |
| L10 | Authentication session expired or got invalidated |
|
| L11 | Referenced ReferenceName is locked. Maximum number of LockReason is reached. |
reference: ReferenceName, object: LockReason |
| L12 | Authentication Code is invalid. |
|
| L13 | Authentication Code has expired. |
| Code | User Message | Developer Message/Description |
|---|---|---|
| Q01 | XSS injection detected. |
|
| Q02 | The request is not properly encoded. |
| Code | User Message | Developer Message/Description |
|---|---|---|
| S20 | OriginName error. Contact support. |
object: OriginName |
| S21 | Connectivity issue with ServiceName. Contact support. |
object: ServiceName |
| S23 | We are experiencing temporary connectivity issues with ConnectivityErrorName | ServiceName. Contact support. |
object: ServiceName, ConnectivityErrorName |
| S24 | Data you are trying to use is corrupted. Contact support. |
|
| S24 | Payment page configuration issue. Contact support. |
|
| S25 | ProcessName process failed. Contact support. |
object: ProcessName |
| S26 | Operation RequestType declined by the processor. |
|
| S27 | No Internet connection detected. |
|
| S28 | Unable to submit FormatName to ProfileType. Daily limit of FormatNames is reached. |
object: FormatName, object: ProfileType |
| S29 | No data is available for the specified criteria. |
|
| S30 | Concurrent data modification issue. Reload data and reapply changes. |
|
| S31 | Unable to create "ObjectName": Code - "code". Message - "message". |
reference: ObjectName, "code", "message". |
| S32 | Referenced ReferenceName is not found within the system. Contact support. |
reference: ReferenceName |
| S33 | Data cannot be extracted from the archive. Verify integrity of the file. |
|
| S34 | Invalid FormatName format detected or FormatName is corrupt. Contact support.
|
object: FormatName |
| S35 | Data encoding issue detected. Contact support. |
|
| S36 | MethodName is not supported. |
object: MethodName |
| S38 | Maximum number of ReferenceNames is reached at the LevelName level. |
reference: ReferenceName, level: LevelName |
| S39 | Unable to read or process the card. |
|
| S40 | Data integrity violation. Contact support. |
|
| S42 | Unable to complete action. Contact support. |
|
| S43 | Necessary permission is missing. |
|
| S99 | Internal error. |
| Code | User Message | Developer Message/Description |
|---|---|---|
| U22 | FeatureName feature is not supported for the RequestType operation. |
feature: FeatureName, operation: RequestType |
| U23 | FeatureName feature is not supported by the processor configured. |
feature: FeatureName |
| U24 | FeatureName feature is not supported for AccountTypeName transaction. |
feature: FeatureName, accountType: AccountTypeName |
| U25 | RequestType operation is not supported for TransactionType transactions. |
operation: RequestType, object: TransactionType |
| U26 | FeatureName feature is not supported for the specified transaction. |
feature: FeatureName |
| U27 | RequestType operation is not supported by the processor/service provider configured. |
operation: RequestType |
| U28 | ActionName operation is not supported for the referenced ReferenceName. |
operation: ActionName, reference: ReferenceName |
| U29 | RequestType operation is not supported for AccountTypeName transaction. |
operation: RequestType, accountType: AccountTypeName |
| U30 | AccountTypeName processing is not supported. |
accountType: AccountTypeName |
| U31 | RequestType operation is not supported for ProcessingMode transactions. |
operation: RequestType, object: ProcessingMode |
| U32 | RequestType operation is not supported for TransactionIndustryType transactions. |
operation: RequestType, object: TransactionIndustryType |
| Code | User Message | Developer Message/Description |
|---|---|---|
| V21 | FieldName is invalid. |
field: FieldName, value: FieldValue |
| V22 | FieldName is not among allowed values. |
field: FieldName, value: FieldValue |
| V23 | Field FieldName is required because more than one ReferenceName is available to the user. |
field: FieldName, reference: ReferenceName |
| V24 | Referenced ReferenceName is not found within the LevelName or is not accessible. |
reference: ReferenceName, level: LevelName, value: FieldValue |
| V26 | Referenced ReferenceName is not active. |
reference: ReferenceName, value: FieldValue |
| V28 | AmountName must be RelationName AmountName. |
field: AmountName, relation: RelationName, relatedField: AmountName, value: FieldValue |
| V29 | The transaction you are trying to process is a duplicate of a recently processed transaction. |
|
| V31 | Cannot complete ActionName action. Referenced ReferenceName is in use. |
operation: ActionName, reference: ReferenceName, value: FieldValue |
| V32 | Unable to complete action. ObjectName is already in StateName state.
|
reference: ObjectName, object: StateName |
| V33 | FieldName is a FieldType field. |
field: FieldName, object: FieldType |
| V35 | Identifier of the referenced ReferenceName is not unique. |
reference: ReferenceName, value: FieldValue |
| V37 | Account ID specified at the splits field level must be different from account ID specified at the transaction level. |
|
| V38 | Split rules can be submitted at either the items field level or the transaction level. |
|
| V39 | Split rules can be submitted via either the splits field or the splitSchemaId field. |
|
| V42 | Unable to complete action. ObjectName is not in StateName. |
reference: ObjectName, object: StateName |
| V43 | Unable to complete ActionName. Action is not allowed for the referenced ObjectName. |
operation: ActionName, reference: ObjectName |
| V46 | Multiple ReferenceName records are found for the specified ObjectName. |
ReferenceName=merchant, ObjectName=user
ReferenceName=account, ObjectName=user |
| V47 | No ReferenceName record is found for specified ObjectName. |
ReferenceName=terminal, ObjectName=user
ReferenceName=merchant, ObjectName=user ReferenceName=account, ObjectName=user |
| V48 | FieldName has expired. |
field: FieldName |
| V49 | Unable to complete action. ObjectName type is not ObjectType. |
ObjectName, ObjectType |
| Code | User Message | Developer Message/Description |
|---|---|---|
| W01 | Terminal parameters load from provider required. |
|
| W02 | Processing time exceeds average. |
|
| W03 | Data integrity issues in provider response. |
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